Help & Support

How muzzena works?
Muzzena provides a safe, secure and anonymous way to find and communicate with people of your choice. In a nutshell, you fill in your full name and date of birth. You choose a username (a screen name or alias) and set up a profile.
Muzzena will select the most suitable partners for you, based on your name and date of birth. If you like one or more from the selection you received, you can request a mutual interest. If this is positive, you can upgrade to have full details of the other disclosed. When contact is established, you both will be invisible for other users.
Muzzena is based on the spiritual science of numerology. Everything in the universe, is based on a number system of material and spiritual beings and entities. Based on this knowledge, Muzzena can calculate the amount of energy one carry and know who will be suitable for whom. Via your date of birth, muzzena will determine whom will be beneficial for you are not. You can send a request to the members that show up on your screen, and if they respond, you can have a connection with them. To disclose their info, it will cost you 6 credits. There is a chat feature on muzzena, but you will have the phone and the email address of this person to have contact with them outside of muzzena.

Why does it cost 6 credits to establish connection?
6 is the number that represent love, that is the reason why.

Do I have to pay for your services?
Registration is Free. For contact with a suitable person and disclose their info, we charge a little fee in the form of credits.

How do I buy credits?
We accept Alertpay and You can pay online with a credit/debit card (we accept Visa, MasterCard, American Express and Discover).

What does a credit cost?
This depends on the amount you buy:
1 credit cost USD 1
6 credits: USD 6
12 credits: USD 10
24 credits: USD 20
48 credits: USD 34
96 credits: USD 60

What will I see on my credit card statement?
It will show as "Muzzena.com +5978684445"

When can I contact a lady directly?
As soon as there is mutual interest, you can exchange information about each other. You can use our platform, email and chat or other private option like app of phone etc.

I have a karmic debt, what does this mean?
In case of a karmic debt, your relationships will be affected by that, no matter how much love is involved. There are 4 karmic debts. These are, 13, 14, 16 and 19. In case you have karmic debt 19, all your relationships will end, because of the lesson that comes with this karmic debt. The only way to establish a meaningful relationship, is to be spiritually conscious. But, karmic debt 19 owners will not do that. In fact, you will need to serve any partner in any relationship. So, if you are not open for spiritual growth, don’t waste your time on muzzena.
A karmic debt 16 owner will likely experience disloyalty in the relationship due to the lesson that need to be learnt.
A karmic debt 14 owner will be sensitive for a addiction, which can effect the relationship negatively.
A karmic debt 13 owner will likely be spending a lot of time working which will result in neglecting of the partner.

What are contact requests?
Contact request are request of members that like you and want to know if you like them to. In case you want to get to know these persons better and establish a connection, it will cost you 6 credits.

Why do I need a mobile number to verify my account?
Mobile verification was created to minimize the risk of scamming others. If the account was created, you can be sure that we are dealing with a real person that is genuine interested in you.We have two advertising space on top of searches.
If your question isn't answered here then please contact us at : info@muzzena.com.

Will my matches be resulting in a durable relationship?
Muzzena will match you with people that are compatible with you. You will not match someone who will argue all day for unnecessary arguments. You will be matched someone who is compatible with you, and you will have a good foundation to develop a durable relationship. Under normal circumstances, both partners in any relationship need to work hard on it. Muzzena will only soften this condition for you.

Why haven’t I received a response to my email?
Most likely, your email provider has blocked the delivery of our email to you, because of its anti-spam policies. Sadly, many email providers, especially those like hotmail, yahoo, and AOL are blocking a lot of legitimate email messages because they suspect them to be SPAM. With today's enormous volume of SPAM on the Internet, email providers have to take steps to protect their users from huge amounts of unsolicited emails. They use automatic filters or rules by which they sort out messages into 3 categories: ones that should be delivered, ones that get deleted, and a category "in between" for those messages that end up in your "Bulk mail", "Junk mail" or similar folder. We never send unsolicited messages to anyone, yet some of our emails to our customers get blocked. If it does not help or you believe that's not the problem, contact us by phone or online chat and and we will be happy to help you. If you haven't received a response to your question via email, first thing to do would be to check your "Bulk mail", "Junk mail" or similar folder. If it's there, please click "It's not spam" or similar button in your email program.

Why was my profile rejected?
If your profile was rejected, it must have violated some of our rules or seemed suspicious to our moderators. There are several things you can do to ensure your profile is not rejected next time:
• Add a picture. It must be a picture of yourself, with your face clearly visible. No nudity or private contact information on photos is allowed.
• Enter your private contact information (such as email, phone number) only in the fields specifically provided for it.
• Choose the country in which you are located at the time. If you normally live somewhere else, you can indicate that in your description.

Products
Daily Predictions – muzzena can create automated daily and yearly predictions automatically.
Reports - muzzena will manage orders for personal reports, these will be produced manually and send to the individual. Our numerology reports are 55 pages and cost 30 credits. It will help you get insight in your life and future. Please contact us to arrange this for U. Call 5978684445 or info@muzzena.com.

If your question isn't answered here then please contact us at : info@muzzena.com.